FAQs

Our premium products use the highest grade ingredients, such as certified Herbal Sanitary Pads, and are manufactured in an ethical and sustainable way. Although our products are a few pence extra per unit, we have also invested heavily in sustainability and social impact initiatives to ensure our products are kind to the body and planet. We aim to make our products as accessible as possible and offer discounts through our subscribe & save repeat order services, and be sure to sign up to our newsletter to be the first to know about promotions. 

Our products are hypoallergenic, made from Bio degradable core material , and free from toxins, chemicals, dyes, synthetic fibres and fragrances. Aura Natural Pads products are especially suitable for people with sensitive skin types.

Our liners are made from Herbal Panty liners and a plastic free, non-toxic adhesive. Aura Natural products are free from toxins, chemicals, chemicals, dyes, synthetic fibre and fragrances.

Our Regular pads are perfect for a medium flow. Our Overnight pads have a higher absorbency making them better for a heavier flow, or for overnight use.

Our pads are made from Plant Based Fiber and a plastic-free, non-toxic adhesive. All Aura Natural are free from toxins , chemicals, dyes, synthetic fibre and fragrances. 

Yes! Aura Natural Pads are USDA Certified Biobased Product and certified with 93 % Biodegradable carbon on it. We are one of the First Sanitary Pads in the world to get certified in the USDA BioPreferred Program. 

You can now Subscribe & Save with Aura Natural Pads orders. There is a 5 % Discount on the Sale Price of Aura Monthly Packs when you subscribe. We have flexible 30 or 60 Days Delivery Schedule on monthly packs delivery.

Aura Natural Pads currently ship to Contiguous U.S only.

Yes, Free shipping available for orders above $60. For California Orders we offer Free Shipping for $40 Orders.

Our Standard Shipping rate is $ 1.50 for Aura Mega Pack

Shipping costs can be calculated during checkout process before placing an order. The pricing varies based on the zip codes.

Currently we offer free shipping for orders above $60 and standard shipping rate is $1.50 For Aura Mega Pack

Currently Aura Natural Pads does not ship internationally at this time. 

Currently we use FedEx, USPS and UPS.

Most of the orders processed and shipped within the next business day. 

Typically it takes 2-5 days to reach you depending on your location.

You can view the status of your order in account page. Tracking information will be emailed to you once your order has been shipped.

Our team will contact you with the details, if the order is available for pickup or delivery.

Please Contact Us at auranaturalpads@gmail.com if you have any concerns.

Once your order is submitted, you'll be directed to a confirmation page with your order number. 

You'll also receive an email confirming that we have received your order. 

Once your order is shipped, you'll receive an email with shipment confirmation and tracking information.

Yes, please reach out to us through the contact us page or

call us at ( 510-516-3033 )

If the order is not shipped already we will be able to update the shipping address. 

You can update the information in the account page or give the details through the contact us page and we will correct it for you.

Yes, you can cancel the order if it is not shipped already. 

Please contact us as soon as possible with your Order details.

Most of the orders processed and shipped within the next business day. 

Typically it takes 2-5 days to reach you depending on your location.

Simply add as many items as you wish to your shopping cart while browsing our store. 

Once you want to proceed with the order - do so by going to the cart and clicking "checkout". 

Follow the instructions by providing us with delivery information and select payment method for the products.

We generally ship the products next business day.

Yes, we can. Please contact us with order details, we will edit the orders.

We are very sorry about that. Please contact us and we will make sure to correct the issue as soon as possible.

We accept payment from all major credit cards: Visa, American Express, Master and Discover. 

We also accept payments from PayPal, Apple Pay .

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please email auranaturalpads@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.

We will provide you the instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Please contact us with the details of the item(s) and we will either refund or send new package as soon as possible.

Please provide us photos of the damaged items for us improve our packaging in the future.

Please contact us with order details and we will either replace the items or refund as soon as possible.

Please click the link (https://www.aurapads.com/account/register) to register and create an account.

Creating an account helps to track your orders easily and enables easy reordering. 

You can refer your friends and track your rewards points.

Yes, you can do guest checkout without creating an account.

Creating an account helps to track your orders easily and enables easy reordering. 

You can refer your friends and track your rewards points. 

Please go the login page and click the 'Forgot your password?' link to reset your password.

If you still have issues please contact us and we will take care of it for you.

Yes, we do have. Getting rewards is easy and easy to join.

In order get the rewards, you must have an account with us. Please sign in or create an account here and click on the Rewards tab on right side of the webpage and enjoy the benefits.

Click here  and Aura Rewards in Lower Right Corner of the page to learn more.

Joining rewards program is easy. 

In order get the rewards, you must have an account with us. Please sign in or create an account here and click on the Rewards tab on right side of the webpage and enjoy the benefits.

Click here  and Aura Rewards in Lower Right Corner of the page to learn more.

 You can refer your friends using our rewards program. That way you and your friends get benefits. 

Please login to your account and then click the Rewards program tab and click the Earn rewards tab to get the URL to share it with your friends.

Click here  and Aura Rewards in Lower Right Corner of the page to learn more. 

 Redeeming points to get discounts codes can be done by clicking the Rewards tab on the right side of the webpage and click Rewards tab to redeem.

Click here  and Aura Rewards in Lower Right Corner of the page to learn more.